Delivery & Shipping
We are a small team (no robots here!) so every email, phone call, message, request and order you request are all answered and processed by our team members. If you need to cancel or make any changes to your order, please contact us as soon as possible for immediate assistance.
We start processing your order as soon as we can. Most orders are processed within 1 day of ordering, and some orders may take extra time. We do our best to fulfill every order as quickly as possible, but in the event the item is out of stock, our team will contact you directly by email. Your order will be placed on hold until we speak with you. Once your order has been prepared for shipment, it is not possible to cancel, edit billing or shipping details, combine orders or add additional products to an existing order.
Once your order has shipped, you will receive a shipment confirmation email.
Desi West is available for shipping to all regions world wide.
Standard shipping is free on all orders over $100 (before applicable taxes). Standard shipping for orders below $100 is a flat rate of $10.
If you require assistance when ordering, please let us know. We’ll be happy to help you in any way we can. Please contact us for full support.
Committed to Excellence
At Desi West, we believe that every customer is entitled to a great experience. We are committed to doing our very best to make sure your order arrives in perfect condition and on time, however Desi West cannot be held responsible for unforeseen circumstances beyond our control such as severe weather, service interruptions etc. that may result in a delay of arrival for your order.
If your package arrives damaged, or your item(s) are damaged or defective, please contact us as soon as possible. Our goal is that you love every item you order and all item(s) arrive in perfect condition.